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Return/Refund Policy

This return policy is applicable within 14 days of receiving a delivery from www.pngjewellers.com. The entire amount will be refunded to the customer’s account within 10 working days of receiving the product. To initiate the return on any jewellery purchased from www.pngjewellers.com, raise the request from my order dashboard or send us an email to customerservice@pngadgil.com or contact us on +91 8806907567 & +91 9322924872. On confirmation of the same, the product shall be returned at any P N Gadgil Jewellers Limited stores across India.

Note:

  1. 100% refunds for returns within 14 days. No questions asked. For return after 14 days, kindly check our Lifetime Buyback policy.
  2. This refund is subjected to quality confirmation by our quality assurance team and verification that the packaging is complete with all documents like original invoice copy, verified product certificate, etc.
  3. P N Gadgil Jewellers Limited retains the right to calculate the refund amount of the product based on the quality assurance team’s final appraisal.
  4. The refund amount will be 100% of the actual amount paid. If any coupon, discount, or promo codes were used during the original purchase, the refund amount would be reduced by an amount equivalent to the coupon, discount, or promo codes, as applicable.
  5. Payment of the refund amount shall be made via online bank transfer to the customer’s bank account within 10 days of receipt of the product, subjected to a quality check and verification of documents. If the mode of the payment were through online debit/credit card/net banking, the refund would be processed by reversal of the transaction.
  6. Customized jewellery (including personalized/engraved products) is not eligible for a 14-day return policy.
  7. A 14-day return is not applicable on a product purchased in exchange for bullions.
  8. New products purchased against Lifetime Exchange value or Old Gold Exchange value are not eligible for this return policy.
  9. Return policy is not applicable on orders exchanged earlier under the 14-day exchange policy.
  10. P N Gadgil Jewellers Limited retains the right to modify the terms and conditions for individual customers. In such a case, the customer would always be notified of the decision before the purchase.

Buyback Policy

This buyback policy is applicable on jewellery after 14 days of purchase from www.pngjewellers.com.

To initiate the buyback, send us an email to customerservice@pngadgil.com or contact us on +91 8806907567. On confirmation of the same, the product shall be returned at any P N Gadgil Jewellers Limited store across India.

Product Type & Buyback Value

Diamond

Buyback Value: 95% Diamond & Metal Value at the prevailing rate

Gold Jewellery

Buyback Value: 95% of Gold Value at the prevailing rate

Plain Platinum Jewellery

Buyback Value: 95% of Platinum Value at the metal rate

Solitaire

Buyback Value: 90%

Precious Stone (Ruby, Emerald, Sapphire)

Buyback Value: 75%

Bullion (Gold/Silver)

Buyback Value: NA

Making Charges, Excise, GST, and Other Taxes

Buyback Value: No Buyback Value

Note:

  1. This buyback policy is predicated on delivering the fair market value of jewellery and diamond solitaires. The prevailing market rate shall apply to all products.
  2. The store will perform a basic quality check after the product is received, and if eligible for buyback, will hand it over to the Ecom department. Once the product is received at the Ecom department, it will be subjected to quality confirmation by our E-com quality assurance team.
  3. P N Gadgil Jewellers Limited retains the right to calculate the buyback amount of the product based on the quality assurance team’s final appraisal.
  4. No buyback shall be made without the original invoice copy and original diamond certificate presented by the customer.
  5. Customized jewellery (including personalized/engraved products) is eligible for buyback.
  6. P N Gadgil Jewellers Limited retains the right to modify the terms and conditions for individual customers. In such a case, the customer would always be notified of the decision before the purchase.

Exchange Policy

To initiate the exchange on any jewellery purchased from www.pngjewellers.com, send an email to customerservice@pngadgil.com or contact us at 1800 419 5334 & +91 9322924872. Upon confirmation, the product shall be returned at any P N Gadgil Jewellers Limited store across India.

If exchanged within 14 days of purchase

Diamond Jewellery

Exchange Value: 100% of Diamond & Metal Value at the prevailing rate

Gold Jewellery

Exchange Value: 100% of Gold Value at the prevailing rate

Plain Platinum Jewellery

Exchange Value: 100% of Platinum Value at the metal rate

Solitaire

Exchange Value: 100% of Diamond Value

Colour Stone (Ruby, Emerald, Sapphire)

Exchange Value: 100% of Stone Value

Bullion (Gold/Silver)

Exchange Value: No Exchange Value

Making Charges, Excise, GST, and Other Taxes

Exchange Value: No Exchange Value

If exchanged after 14 days of purchase

Diamond Jewellery

Exchange Value: 100% of Diamond & Metal Value at the prevailing rate

Gold Jewellery

Exchange Value: 100% of Gold Value at the prevailing rate

Studded Platinum Jewellery

Exchange Value: 100% of Platinum Value at the metal rate

Plain Platinum Jewellery

Exchange Value: 100% of Platinum Value at the metal rate

Solitaire

Exchange Value: 90% of Solitaire Value at the prevailing metal rate

Precious Stones (Ruby, Emerald, Sapphire)

Exchange Value: 75% of Stone Value

Bullion (Gold/Silver)

Exchange Value: NA

Making Charges, Excise, GST, and Other Taxes

Exchange Value: No Exchange Value

Note:

  1. Customized jewellery (including personalized/engraved products) and precious stones (pearl and coral) are not eligible for a 14-day exchange. Lifetime exchange is available.
  2. A basic quality check will be performed at the store. If eligible for exchange, it will be sent to the Ecom department for quality confirmation.
  3. P N Gadgil Jewellers Private Limited retains the right to determine the final exchange amount based on quality appraisal.
  4. No exchange will be processed without the original invoice and diamond certificate.
  5. If a coupon, discount, or promo code was used during the purchase, the exchange amount will be reduced accordingly.
  6. Jewellery that has been tampered with, altered, misused, broken, or repaired is not eligible for full-value exchange.
  7. Labor charges, loss of weight, and solder percentage will be deducted for exchanged jewellery.
  8. There will be no weight deduction for hallmarked gold jewellery purchased from P N Gadgil Jewellers Private Limited.
  9. If the exchange value is higher than the original purchase, the customer must pay the difference.
  10. If the exchange value is lower, the difference will be refunded via the original payment method for 14-day exchanges. For Lifetime Exchange, the difference will be held as a credit for future purchases.
  11. An additional 10% deduction applies if the original invoice is missing.

    A product can only be exchanged for full value once within 14 days. Subsequent exchanges will be considered Lifetime Exchange.
  12. Exchange initiation takes approximately 7-10 working days.
  13. This policy does not apply to international orders.
  14. P N Gadgil Jewellers Private Limited reserves the right to modify these terms and conditions for individual customers. Customers will be notified before any changes.

Cancellation Policy

In case of any dissonance, we have the right to cancel any orders. A few reasons for cancellation from our end usually include:

  1. Limitation of the product in the inventory.
  2. Error in pricing.
  3. Error in product information.

We also have the right to request additional details from the customer before accepting certain orders. If your order is canceled wholly or partially, or if extra information is required to process your order, we will notify you accordingly.

Once you place an order, you may cancel it before the product is dispatched. If a cancellation request is received for a ready-to-ship product, we will process the refund through the same mode of payment within 10 working days.

Exceptions:

  1. Cannot be canceled under any circumstances.
  2. Products are not eligible for cancellation.
  3. If the customer wishes to request a refund or exchange for these products, please refer to our Exchange/Buyback Policy.

Gold Schemes Policy

Gold Schemes (Future Purchase Plan) Terms and Conditions

Kindly refer to the PDF file below for the terms and conditions of Gold schemes (Future Purchase Plan):

Future Purchase Plan

Disclaimer Policy

By accepting this privacy policy, you consent to www.pngadgil.com collecting and storing the information you provide on our website or mobile applications.

P N Gadgil Jewellers is committed to protecting your privacy and ensuring transparency in how your information is handled. By using the website or mobile applications, you agree to the collection and use of your personal information as described in this policy. All information will be handled in compliance with relevant data protection laws.

Use of Collected Information:

  1. The information collected by P N Gadgil Jewellers may be used for the following purposes:
  2. To contact you regarding website or mobile application updates, services, and related news.
  3. To improve the functionality and user experience of the website or mobile applications.
  4. To analyze visitor data, including geographical locations, for better service optimization.
  5. To inform you about special offers via email, which you can opt out of at any time.

By contacting P N Gadgil Jewellers through email or mobile applications, you consent to receiving marketing communications. The company does not knowingly collect personal information from children or sell products to minors.

Third-Party Services:

P N Gadgil Jewellers may employ third-party service providers to assist with tasks such as product delivery, data analysis, and marketing. These parties will have access to personal information necessary for performing their duties but are prohibited from using it for other purposes.

Legal Compliance:

P N Gadgil Jewellers reserves the right to share personal information to comply with legal requirements, including court orders and subpoenas, without prior notice.

Opt-Out Option:

You have the option to unsubscribe from any communications at any time. Emails from P N Gadgil Jewellers will include an automated unsubscribe link. Alternatively, you can update your preferences or opt out of communications by emailing customerservice@pngadgil.com.

Policy Updates:

By using the website or mobile applications, you agree to this privacy policy. P N Gadgil Jewellers reserves the right to update, modify, or change this policy at any time. The company may also adjust the terms and conditions for individual customers as needed.

Privacy Policy

Accepting this privacy policy allows www.pngadgil.com, to collect and store any information you provide on our website or mobile applications.

P N Gadgil Jewellers is committed to protecting your privacy and fully respects your desire to understand how your information will be handled and used. By accessing or using the website and native mobile applications, you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. P N Gadgil Jewellers will ensure that all relevant legislation is complied with when handling your personal information.

The information collected by P N Gadgil Jewellers shall be used-

  1. To contact you about the Website or mobile applications and related news and Services available on the Website or mobile applications.
  2. To monitor and improve the Website or mobile applications.
  3. To calculate the number of visitors to the Website or mobile applications and to know the geographical locations of the visitors.
  4. Update you on all the special offers available on the Website or mobile applications and provide you with a better shopping experience. This includes sending e-mails intimating the various offers. You may at any time choose to unsubscribe from such e-mail.

On contacting P N Gadgil Jewellers through any means such as e-mails or mobile applications, P N Gadgil Jewellers reserves the right to use your contact details for marketing communications. P N Gadgil Jewellers does not knowingly collect Personal Information from children or sell its products to children.

We may employ other companies and individuals to perform functions on our behalf. Examples include delivering products, sending postal mail, analyzing data, and providing marketing assistance. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection legislation. P N Gadgil Jewellers does not allow unauthorized persons or organizations to use any information that P N Gadgil Jewellers may collect from you through the Website and mobile applications.

P N Gadgil Jewellers reserves the right to share any of your personal information to comply with the court orders or other legal processes. Your personal information may be disclosed under such subpoenas, court orders, or legal processes, which shall be without notice.

We will always offer you the opportunity to unsubscribe from any service or update you have subscribed to if you choose to do so. Any e-mail we send you will contain an automated unsubscribe link so you can opt-out of that mailshot. Alternatively, you can change your preferences or opt-out of all e-mails or other communications by contacting P N Gadgil Jewellers by e-mail at customerservice@pngadgil.com.

By using the website or mobile applications, you signify your agreement to the terms of this privacy policy. P N Gadgil Jewellers reserves the right, in our sole discretion, to change, modify, add, or delete portions of the terms of this privacy policy at any time. P N Gadgil Jewellers Limited retains the right to modify the terms and conditions for individual customers.

Terms and Conditions

1. Acceptance of Terms
By using this website, you agree to these Terms of Use. If you do not agree, please do not use the website

2. Legal Agreement
These Terms of Use constitute a legally binding agreement governing the services and usage of this website.

3. Website Content
The content on this website is for general informational purposes and is subject to change without notice.

4. Accuracy & Liability
Neither P N Gadgil Jewellers nor any third parties provide warranties regarding the accuracy, timeliness, performance, completeness, or suitability of the content. The company is not liable for any inaccuracies or errors to the fullest extent permitted by law.

5. Intellectual Property
All content displayed, transmitted, or carried on this website is protected by copyright, trademark, and other intellectual property laws.

6. Restrictions on Reproduction
This website contains proprietary material, including design, layout, graphics, and appearance. Reproduction is prohibited except in accordance with the copyright notice.

7. Service Suspension
P N Gadgil Jewellers reserves the right to suspend or cancel services if technical issues such as viruses or system failures compromise security or administration.

8. Prepaid Orders & Adjustments
For prepaid orders, if a product’s weight differs from what is displayed on the website, the amount may be adjusted accordingly—either as a partial refund for lesser weight or an additional charge for higher weight.

9. Trademark Use
All trademarks used on this website are acknowledged. Unauthorized use of trademarks is prohibited.

10. Privacy & Information Handling
The company respects user privacy and does not disclose personal information to third parties unless required by law or for delivery services.

11. Right to Refuse Service
P N Gadgil Jewellers reserves the right to refuse service to any individual at any time.

12. Unauthorized Use
Unauthorized use of this website may result in legal action and claims for damages.

13. Linking Policy
Users may not create links to this website without prior written consent from P N Gadgil Jewellers Limited.

14. Governing Law
Any dispute arising from the use of this website will be governed by the laws of India or other relevant regulatory authorities.

15. User Control Over Information
Users will have control over the information they provide, and the company will address privacy concerns accordingly.